About Us

We are My Care Matters Health Services, a home care agency helping seniors, individuals with disabilities, and those with special needs live safely and comfortably at home. We serve White Rock and the surrounding area with non-medical and nursing home care; everything from help with daily routines and companionship to dementia care, palliative support, and overnight care. Our team brings 30 years of combined experience in nursing and in-home care, and we’re available 24 hours a day, 7 days a week. We also offer multilingual services so your loved one can connect with their caregiver in the language they’re most comfortable with.

What Drives Us

Finding the right care for someone you love is one of the harder decisions a family goes through. You want to know who is coming into your home, what care is going to look like day to day, and that someone is reachable if something changes. That’s exactly what we set out to provide. Our caregivers get to know your loved one personally; their routines, their preferences, and what makes them feel at ease. We don’t hand you a standard package and walk away. We build a care plan around the individual and adjust it as their needs shift. Whether your family is in East Beach, Marine Drive, or West Beach, we’re here and we’re reachable any time.

What We Believe

Person-centred care: Every care plan is built around your loved one’s specific needs, not a template. We listen first and build from there.

Compassion over checklists: Our caregivers care about the people they support. The relationship matters as much as the tasks.

Families stay informed: You’ll always know what’s happening with your loved one’s care. We keep communication open and follow up consistently so nothing falls through the cracks.

Trusted from the start: Every caregiver is screened, reference-checked, and criminal record-checked before they ever enter your home. Meet our care team here.

Our Home Care Services

• Personal Care: Bathing, grooming, dressing, oral care, toileting, skin care, and mobility support; delivered with patience and respect for your loved one’s dignity and privacy
• Companionship: Meaningful conversation, community outings, memory games, and physical activity; keeping your loved one engaged, connected, and looked after
• Dementia Care: Familiar environment support, personal care, meal preparation, and calming activities; structured around routine to help your loved one feel safe and settled at home
• End-of-Life and Palliative Care: Dignified companionship, comfort-focused personal care, emotional support, and nursing care for your loved one and your family during this stage of life
• Home Support: Grocery shopping, light housekeeping, and general household tasks so your loved one’s home stays comfortable and manageable
• Medication Management: Support with medication schedules and administration to keep your loved one safe and on track with their health needs
• Nursing Care: Licensed nursing support for wound care, foot care, catheter care, colostomy care, medication administration, post-operative care, and health assessments at home
• Post-Hospital Care: Recovery support and prescribed exercise programs for clients coming home after surgery or a hospital stay; helping them heal comfortably and safely
• 24/7 and Overnight Care: Around-the-clock personal care, companionship, home support, and medication management for those who need a caregiver present at all hours

Home Care in White Rock

White Rock is a close-knit seaside community where many seniors have lived for decades and have no interest in leaving. We understand that. Families along Marine Drive, Crescent Beach, and Semiahmoo often reach out to us when a loved one needs a little more support at home but isn’t ready for a facility; or simply doesn’t want one. We help make staying home a real and sustainable option. Whether it’s a few hours of personal care a week or full-time overnight support, we build the care around what your loved one actually needs and we’re available any time you have questions or concerns.

What Families Usually Come to Us With

Most families in White Rock come to us in one of a few situations: a parent has just come home from the hospital and needs support during recovery; a loved one’s needs have increased to the point where family alone can’t manage it all; or a senior living independently in East Beach or West Beach has started to struggle with daily tasks and needs reliable help. Some families are managing care from a distance and need a local team they can trust. In every case, we start with a free in-home assessment; no commitment required. We come to you, we listen, and we put together a care plan that fits. If you have questions before you’re ready to book, our FAQ page is a good place to start.

Contact Us

If you’re looking into home care for a loved one in White Rock, we’re happy to talk it through. There’s no pressure and no commitment; just a straightforward conversation about what care could look like for your family. Reach out to us here or call us any time.

Phone: 778-608-4255 (24/7)

Email: [email protected]

Office: 501 – 3292 Production Way, Burnaby, BC V5A 4R4

30 Years Combined Experience • Multilingual Services • Free In-Home Assessment • 24/7 Availability